Privacy Policy

Fhait Solutions (“we”, “our”, “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with our products, platforms, services, websites, applications, and digital solutions.

By using our services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

1.1 Information You Provide Directly

• Full name
• Email address
• Phone number
• Account credentials
• Profile details
• Customer support information
• Payment information (processed via secure third parties)

1.2 Information Collected Automatically

• Device information
• Browser type and version
• IP address and location (approximate)
• Usage logs and interaction data
• Cookies and tracking technologies

1.3 Information from Third Parties

• Authentication partners
• Analytics providers
• Business partners and service providers

2. How We Use Your Information

We use your data for the following purposes:

• To provide and improve our digital products and services
• To create and manage user accounts
• To communicate with you (support, updates, alerts)
• To process payments
• For analytics, research, and product development
• To enhance user experience and platform performance
• For marketing communications (with consent)
• To ensure network, system, and data security
• To comply with legal and regulatory obligations

3. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests

4. How We Share Your Information

We may share personal data with:

4.1 Service Providers

• Cloud hosting platforms
• Payment processors
• Analytics and monitoring tools
• Customer support platforms

4.2 Business and Technical Partners

Only when necessary for providing services to you.

4.3 Regulatory and Legal Authorities

When required to comply with law or respond to lawful requests.

We do not sell personal data.

5. International Data Transfers

If your data is transferred outside your country:

• We use approved mechanisms such as Standard Contractual Clauses (SCCs) or adequacy decisions.
• We ensure safeguards and compliance with applicable laws.

6. Data Retention

We retain personal data only for as long as necessary for:

• Service delivery
• Contractual obligations
• Legal and regulatory requirements

When retention periods end, data is permanently deleted or anonymised.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Measure performance
• Improve functionality

A detailed Cookie Policy will be provided separately.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct or update your data
• Request deletion (right to be forgotten)
• Restrict processing
• Object to data processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at the details below.

9. Data Security

We implement industry-standard measures:

• Encryption (in transit and at rest)
• Access controls and authentication
• Secure coding practices
• Regular security audits
• Monitoring and incident response procedures

Despite strong safeguards, no system is 100% secure.

10. Children's Privacy

Our services are not intended for children under 16, and we do not knowingly collect their data.

11. Third-Party Links

Our platforms may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted with a new “Last Updated” date.

13. Contact Us

For questions or data requests: